Privacy Policy

This Privacy Policy is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011. It outlines how Bhakti Seva (“we”, “our”, “us”) collects, uses, and discloses your personal information when you access or use our website (https://bhaktiseva.app), hereinafter referred to as the “Website”, and Bhakti Seva mobile application, hereinafter referred to as the “App”.

We are committed to respecting and protecting the privacy of users (“you”, “your”) of the Website and App. This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how we handle it. By using the Website or App, you agree to the practices described in this Privacy Policy.

  1. What Information Do We Collect?

We collect personal information from you when you register or log in on the Website or App. This may include:

  • Full name
  • Mobile number
  • Email address
  • Location or residential address
  • Date and Place of Birth

You may also use the Website or App anonymously without logging in. However, some services and features may not be available in that case.

When you create an account, you may provide information that can identify you personally. We may use your contact information to send you updates or information related to our services. However, you can set your contact preferences. Regardless of preferences, we may still contact you for important account-related matters like recovery.

All the information provided by you may be retained indefinitely, even after you close your account, for service or legal purposes. However, any shared data will not reveal your identity and will only be used in accordance with this Privacy Policy.

If you choose to share Bhakti Seva content via social media platforms like WhatsApp or Facebook, our app install links may also appear.

We also collect general usage data like the number and frequency of visitors. This data is used in an aggregated format to help us improve our services. It does not personally identify any individual.

Certain users such as temple administrators and priests may post content via the Website/App. To do so, they need to allow the App to access photos, media, files, or the device camera.

  1. How Do We Use and Share Your Information?

We use your information to:

  • Provide, maintain, and improve our services
  • Customize your experience
  • Contact you with updates and feedback requests
  • Send you notifications about new content or features
  • Enable content sharing and posting via social media
  • Respond to legal obligations or requests

We do not share your personally identifiable information with third parties unless:

  • You have given your consent
  • It is required to provide our services
  • We are legally obligated to do so

We may share aggregated, non-identifiable data with partners for service improvement, marketing, or analytics.

  1. How Do We Protect Your Information?

We use industry-standard security practices to keep your data safe. Personal data is stored behind secured networks and is accessible only to authorized personnel who are bound to keep it confidential.

  1. Public Information

Some features of the Website or App may allow you to post publicly visible information. Any information you make public is governed by your privacy settings and may be seen by others or indexed by search engines.

  1. Do We Share Data With Outside Parties?

We do not sell or trade your personal data. We may share it with trusted service providers who help us run our Website/App, but they are bound to confidentiality.

We may also disclose your information if required to comply with the law or to protect our rights and safety or that of others.

  1. Third-Party Links

Our Website/App may contain links to third-party websites. These have separate privacy policies, and we do not take responsibility for their content or practices. We recommend reviewing their privacy terms.

  1. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page and will apply only to information collected after the update date. We encourage you to visit this page regularly.

  1. Online Policy Only

This policy applies only to information collected through the Website and App, not offline or through other means.

  1. Your Consent

By using our Website or App, you consent to this Privacy Policy.

For any concerns or questions related to this Privacy Policy, you may contact us at: support@bhaktiseva.app